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Verified Reviewer New Reviewer

Refund

1.0
Hello, I am an individual that lives in Canada and had planned a trip to Europe and also to Austria to attend my friends graduation. My flight has been cancelled due to the situation of CoVid. My friend has also come back to Canada due to the government asking all citizens to come back home before the situation worsens. We had a room booked at Meininger hotel in Vienna and have found out that we will not be refunded. This is a shock to me, due to the situation of me not being able to even fly to Austria if I wanted to, like I have said before my flight has been cancelled. They are only doing rebookings however the only reason I was to come is for a graduation which will not be happening anymore. So there is no reason for me to rebook. I also suggested to provide proof of my flights being cancelled. I will never be booking here again and suggest to everyone not to do so either.

User's recommendation: Do not book.

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ID
#1845404 Review #1845404 is a subjective opinion of poster.
Service
Meininger Hotels Room Booking
Cons
  • Horrible customer service
  • Horrible cancellation policy
Loss
$400
Preferred solution
Full refund
New Reviewer

The worst hotel in Germany !

I checked into this new hotel called MEININGER near Frankfurt airport at Bessie-Coleman Strasse on 18th July 2012. If anyone wants to see what RUDE means please meet the counter staff of this hotel. They have hired some tall and well bulit boys probably from a "Rehab" who do not know what service industry means. These boys talk extremely rude with almost every customer and almost scream while talking to them. I do not know how such people are recruited by the hotel. They should rather be made bouncers in a disc. Hate this hotel ! Imagine the height of their indecency, they even refused my friend to connect to me on phone when he called. The answer was "we are very busy at this time and can not connect to anyone". If anything I could do was really to throw them out of the hotel. Their faces are most arrogant you will get to see ever in this industry. Guys my strong recommendation "NEVER EVEN TRY THIS HOTEL" ! Its better to sleep inside the airport than to stay in a hotel like this ! Shame !!!
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#332893 Review #332893 is a subjective opinion of poster.
Location
Dallas, Texas

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